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FREQUENTLY ASKED QUESTIONS

  • DOES THE RESORT OFFER ALL INCLUSIVE?

    WE DO NOT WORK WITH ALL INCLUSIVE. ALL OUR RATES INCLUDE BREAKFAST. WE ALSO WORK WITH HALF BOARD (BREAKFAST AND DINNER) OR FULL BOARD (BREAKFAST, LUNCH AND DINNER) FOOD SYSTEM.

  • WHAT DOCUMENTS MUST BE PRESENTED AT CHECK-IN?

    - GUESTS OVER 18 YEARS OF AGE.

  • WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

    CHECK-IN STARTS AT 3PM AND CHECK-OUT BY 12PM. THERE IS NO PROBLEM IN CHECK-IN AFTER 3PM, EVEN IN THE EARLY MORNING, AS OUR RECEPTION IS OPEN 24 HOURS. TO EXTEND THE CHECK-OUT PERIOD OR EARLIER CHECK-IN, PLEASE CONSULT YOUR RECEIPT BY PHONE, SOMETIMES THIS MAY CHANGE THE PRICES OF YOUR STAY. IF YOU NEED TO LEAVE YOUR LUGGAGE AT THE RESORT BEFORE CHECK-IN OR AFTER CHECK-OUT, WE HAVE A FREE LUGGAGE STORAGE FACILITY.

  • HOW DOES THE FREE CHILD SYSTEM WORK?

    RESERVATIONS MADE DIRECTLY WITH OUR RESERVATION CENTER OR WITH OUR AGENTS AND TRAVEL AGENCIES, ENTITLE UP TO TWO CHILDREN UP TO 12 YEARS OF AGE TO STAY IN THE SAME APARTMENT AS THEIR PARENTS OR LEGAL GUARDIANS, FREE OF CHARGE.

  • WHAT IS REQUIRED FOR HOSTING A CHILD OR UNDERAGE ADOLESCENT?

    - GUESTS UNDER 18 YEARS OF AGE - ACCOMPANIED BY THEIR PARENTS WHEN THE CHILD OR ADOLESCENT IS TRAVELING ACCOMPANIED BY THEIR PARENTS, IT WILL BE NECESSARY TO PRESENT AN OFFICIAL REGISTRATION DOCUMENT PROVING THE MINOR'S AFFILIATION.

  • WHAT ARE THE LEISURE OPTIONS AND OPENING HOURS?

    YOU CAN USE THE RESORT'S SWIMMING POOLS FROM 9AM TO 6PM. THE GYM IS OPEN FROM 7AM TO 10PM. THE GAMES ROOM AND KIDS CLUB ARE OPEN FROM 9AM TO 10PM. THE SPA IS OPEN FROM 12PM TO 8PM. WE HAVE TWO MOVIE SHOWS EVERY DAY IN THE EVENING, ONE FOR CHILDREN AND ONE FOR ADULTS. THE BUCANEIRO BAR IS OPEN FROM 3PM TO 11PM. WE OFFER LIVE MUSIC SHOWS EVERY WEEK AT THE BUCANEIRO BAR AND THE POOL BAR; OUR ATTRACTIONS VARY FROM LIVE SHOWS, SPORTING EVENTS AND SHOWS BROADCAST ON OUR BIG SCREEN. WE ALSO HAVE RECREATION FOR CHILDREN AND ADULTS STARTING AT 9AM. CHECK OUT OUR PROGRAM!

  • DOES THE RESORT HAVE WI-FI? IS IT FREE?

    YES, WE OFFER WI-FI INTERNET THROUGHOUT THE RESORT, BOTH IN COMMON AREAS AND IN THE APARTMENTS.

  • IS PARKING FREE?

    YES, WE OFFER FREE PRIVATE PARKING FOR OUR GUESTS AVAILABLE ON SITE (NO RESERVATION NEEDED).

  • ARE PETS ALLOWED?

    WE LOVE AND RESPECT PETS, BUT AT THE MOMENT WE DO NOT RECEIVE PETS.

  • WHAT IS THE VOLTAGE OF THE SOCKETS, 110V OR 220V?

    OUR SOCKETS ARE BRAZILIAN STANDARD WITH THREE PINS AND HERE THE VOLTAGE IS 220V, WE OFFER HAIR DRYERS IN ALL APARTMENTS AND IRONS WHEN REQUESTED AT RECEPTION.

  • WHAT SERVICES ARE NOT INCLUDED IN THE DAILY RATE?

    ALL INCLUSIVE; DRINKS; SPA ACCESS AND SERVICES; PARTY KIST; ROMANTIC PACKAGES; MEALS IN THE EXCLUSIVE GAZEBO; BEACH TENNIS EQUIPMENT; LAUNDRY; TRANSFERS AND TOURS.

  • DO ALL APARTMENTS HAVE A BALCONY?

    YES, ALL OUR APARTMENTS HAVE A BALCONY. THE BIGGEST DIFFERENCE BETWEEN OUR APARTMENTS IS THEIR LOCATION. OUR STANDARD APARTMENTS HAVE A FRONT VIEW OF THE COCONUT CULTURE AND A SIDE OF THE SEA; OUR SUPERIOR APARTMENTS HAVE A FRONT VIEW OF THE POOL AND A SIDE OF THE SEA; LUXURY APARTMENTS HAVE A GARDEN VIEW AND A WHIRLPOOL ON THE BALCONY; SUPER LUXURY APARTMENTS HAVE A FRONT VIEW OF THE COCONUT CULTURE AND A WHIRLPOOL ON THE BALCONY; SUPER LUXURY APARTMENTS HAVE A FRONT VIEW OF THE COCONUT CULTURE AND A WHIRLPOOL ON THE BALCONY; SUPER LUXURY APARTMENTS HAVE A FRONT VIEW OF THE OCEAN AND A WHIRLPOOL ON THE BALCONY.

  • HOW DO I HIRE A TRANSFER SERVICE?

    WE ALWAYS RECOMMEND LUCK RECEPTIVO.

  • WHAT ARE THE PAYMENT METHODS?

    OUR RESERVATIONS CAN BE PAID BY CREDIT CARD (VISA, MASTER, AMEX, DINERS AND ELO) AND THE INSTALLMENT DEPENDS ON THE VALUE OF THE RESERVATION, WE ACCEPT PAYMENTS IN UP TO 12 INTEREST-FREE INSTALLMENTS WITH A MINIMUM INSTALLMENT OF R$200.00. WE ALSO ACCEPT PAYMENTS BY BANK DEPOSIT OR PIX. PLEASE CONTACT THE RESERVATIONS CENTER BY EMAIL CONTATO@VIVAPORTODEGALINHAS.COM.BR OR BY PHONE 55 81 3771-7107. WE DO NOT ACCEPT PAYMENTS BY BANK DEPOSIT FOR LAST MINUTE RESERVATIONS.

  • HOW DO I REQUEST A STROLLER, BATH AND/OR CRIB?

    WE OFFER ACCESS TO THE BABY CUPBOARD, WHERE YOU CAN PREPARE YOUR BABY'S FOOD, THE BATHTUB AND THE CRIB FOR THE APARTMENT. THIS CAN BE REQUESTED AT THE RESORT RECEPTION AT THE TIME OF CHECK-IN OR WHEN THE RESERVATION IS MADE, ALL AT NO ADDITIONAL COST. A BABY STROLLER CAN ALSO BE RENTED AT OUR RECEPTION FOR R$15 PER DAY.

  • CAN I SMOKE IN THE RESORT?

    Vivá Porto de Galinhas Resort strictly follows Federal Law No. 12,546/2011, which prohibits the consumption of smoking products in indoor and outdoor areas.

  • HOW DO THEMED PARTY KITS RESERVATIONS WORK?

    WE OFFER A GIFT TO OUR GUESTS WHO ARE CELEBRATING A BIRTHDAY, AS LONG AS THEY ARE INFORMED IN ADVANCE (AT LEAST 24 HOURS) WHEN BOOKING OR AT RECEPTION. WE ALSO HAVE A THEMED PARTY KITS SERVICE, SWEETS AND SALTY SNACKS. YOU CAN REQUEST A QUOTE THROUGH OUR RESERVATION CENTER. WE ASK YOU TO SEND US AN EMAIL TO RESERVAS@VIVAPORTODEGALINHAS.COM.BR INFORMING US OF YOUR STAY WITH US ON THIS DAY SO WE CAN CELEBRATE TOGETHER!

  • I HAD A PROBLEM WITH HOSTING, HOW CAN I SOLVE IT?

    THROUGH OUR RESERVATION CENTER:

  • DOES THE RESORT HAVE PROMOTIONS OR GIVEAWAYS ON SOCIAL MEDIA?

    NO, WE DO NOT DO RAFFLES OR PROMOTIONS ON OUR SOCIAL NETWORKS OR ON THE SOCIAL NETWORKS OF OTHER PEOPLE AND COMPANIES.

  • DOES THE RESORT CONTACT ME ASKING FOR CREDIT CARD DETAILS THROUGH SOCIAL MEDIA?

    NO, WE DO NOT PROCESS RESERVATIONS OR PAYMENT REQUESTS THROUGH SOCIAL MEDIA. OUR RESERVATION CENTER ONLY WORKS THROUGH THE FOLLOWING CHANNELS:

  • ARE THERE OTHER VIVÁ PROFILES ON INSTAGRAM?

    OUR ONLY OFFICIAL PROFILE IS @VIVAPORTODEGALINHAS.

  • HOW DO I KNOW IF A TRAVEL AGENCY IS SAFE TO BOOK WITH?

    YOU CAN CONFIRM IF THE TRAVEL AGENCY IS SAFE AND IF IT IS OUR PARTNER THROUGH OUR BOOKING CENTER:

  • I'M AFRAID TO PUT MY CREDIT CARD ON THE SITE. IS IT REALLY SAFE?

    YES, RESERVATIONS MADE ON OUR WEBSITE'S BOOKING ENGINE ARE SECURE.

  • HOW DO I KNOW IF MY AGENCY RESERVATION IS REALLY CONFIRMED?

    YOU CAN CONFIRM YOUR RESERVATION THROUGH OUR RESERVATION CENTER:

  • ARE THERE RESTRICTIONS ON USE OF THE POOLS AND WHAT ARE THEY?

    USE OF THE SWIMMING POOLS IS ONLY PERMITTED WITH SWIMWEAR (BIKINI, SWIMSUITS, SHORTS AND BERMUDA SHORTS);

  • DO THE APARTMENTS HAVE AN IRON FOR GUESTS?

    YES, WE PROVIDE THEM ON REQUEST. THE IRON AND IRONING BOARD CAN BE REQUESTED FROM THE RESORT RECEPTION, THEY WILL BE DELIVERED TO THE APARTMENT AND THERE IS NO ADDITIONAL COST.

  • CAN PAYMENT BE MADE IN PERSON AT CHECK-IN?

    YES, GUESTS CAN MAKE THEIR PAYMENT DIRECTLY AT RECEPTION. HOWEVER, 50% OF THE TOTAL VALUE OF THE DAILY RATES MUST BE PAID IN ADVANCE. WE ACCEPT CREDIT CARDS, DEBIT CARDS AND BANK DEPOSITS. WE ACCEPT CREDIT CARD PAYMENTS ONLY FROM GUESTS AND ON PRESENTATION OF THE PHYSICAL CARD AT THE RESORT RECEPTION. WE DO NOT ACCEPT PAYMENTS BY VIRTUAL CARD.

  • IS IT ALLOWED TO BRING FOOD AND DRINKS INTO THE RESORT?

    YES, CONSUMPTION IS ONLY PERMITTED INSIDE THE APARTMENT. FOOD AND DRINKS PURCHASED OUTSIDE THE RESORT MAY BE CONSUMED INSIDE THE APARTMENT. IF YOU WANT TO CONSUME DRINKS IN THE POOL AREA, AN EXTRA FEE OF R$70.00 WILL BE CHARGED (PER BOTTLE OR BUCKET WITH 5 BEERS).

  • DOES THE RESORT OFFER ANY BEACH ITEMS FOR ITS GUESTS?

    WE OFFER 1 BEACH/POOL TOWEL FOR EACH GUEST PER DAY. IN OUR RESORT THERE IS A CONVENIENCE STORE FOR OUR GUESTS, WHERE YOU CAN PURCHASE SWIMWEAR AND BEACHWEAR, BEACH UTENSILS AND PERSONAL HYGIENE UTENSILS.

  • WHAT TYPES OF CURRENCIES DO YOU ACCEPT?

    ONLY BRAZILIAN CURRENCY, REAL.

  • HOW TO GET TO THE RESORT FOR THOSE ARRIVING INTO THE CITY BY PLANE?

    ARRIVE AT VIVÁ RESORT WITH MORE COMFORT AND SAFETY. LEAVING FROM RECIFE-PE INTERNATIONAL AIRPORT, WE ALWAYS RECOMMEND LUCK RECEPTIVO.

  • HOW FAR IS THE RESORT FROM THE BEACH?

    VIVÁ PORTO DE GALINHAS RESORT IS LOCATED ON THE SEASIDE, ON CUPE BEACH. 500M FROM THE CUPE NATURAL POOLS, 5KM FROM THE VILLAGE OF PORTO DE GALINHAS AND 6KM FROM MURO ALTO BEACH.

  • HOW FAR IS THE RESORT FROM THE NEAREST AIRPORT(S)?

    VIVÁ PORTO DE GALINHAS RESORT IS LOCATED ON THE SEASIDE OF THE CHARMING CUPE BEACH, 50 KM FROM RECIFE-PE INTERNATIONAL AIRPORT.

  • WHAT IS THE DISTANCE TO THE CITY CENTER?

    VIVÁ PORTO DE GALINHAS RESORT IS LOCATED ON THE SEASIDE OF THE CHARMING CUPE BEACH, 5 KM FROM THE CENTER OF THE FAMOUS VILLAGE OF PORTO DE GALINHAS.

  • WHAT ARE THE OPENING HOURS FOR THE RESORT'S LEISURE AREAS?

    YOU CAN USE THE RESORT POOLS FROM 9AM TO 6PM. THE GYM IS OPEN FROM 7AM TO 10PM. THE GAMES ROOM AND KIDS CLUB ARE OPEN FROM 9AM TO 10PM. THE SPA, FROM 12PM TO 8PM. EVERY DAY WE HAVE TWO CINEMA SESSIONS IN THE EVENING, ONE FOR CHILDREN AND ONE FOR ADULTS. BUCANEIRO BAR IS OPEN FROM 3PM TO 11PM AND OFFERS LIVE MUSIC SHOWS EVERY DAY FROM 8PM ON. WE ALSO HAVE RECREATION FOR CHILDREN AND ADULTS FROM 9AM ON. CHECK OUT OUR PROGRAM!

  • WHAT ARE THE RESORT RESTAURANT HOURS?

    OUR MAIN RESTAURANT SERVES ALL MEALS IN BUFFET MODE. BREAKFAST FROM 7AM TO 10AM; LUNCH FROM 12PM TO 3PM AND DINNER FROM 7PM TO 10PM. THE POOL RESTAURANT SERVES SNACKS, À LA CARTE AND DRINKS. BEACH SERVICE OPENS DURING THE DAY FROM 9AM TO 4PM. BUCANEIRO BAR OPENS FROM 3PM AND SERVES À LA CARTE SNACKS AND DRINKS. YOU CAN TRY A DELICIOUS CRAFT BEER OR CHOOSE YOUR OWN BEER FROM OUR BEER CAVE.

  • DO THE RESTAURANT MENUS INCLUDE FOODS FOR RESTRICTIVE DIETS?

    WE PREPARE MEALS FOR PEOPLE WHO ARE INTOLERANT OR ALLERGIC TO SOME TYPE OF FOOD IN OUR HOTEL KITCHEN, YES, WITH ALL THE HYGIENE AND FOOD SAFETY PRECAUTIONS. OUR PREPARATIONS FOR RESTRICTIVE MEALS ARE NOT 100% FREE, SO THEY MAY CONTAIN TRACES OF GLUTEN, LACTOSE, EGGS OR SOY.

  • WHAT ARE THE BEVERAGE OPTIONS AVAILABLE AT THE RESORT?

    WE HAVE AN EXTENSIVE LIST OF WINE, CHAMPAGNE, DRINKS AND BEERS, AS WELL AS NON-ALCOHOLIC OPTIONS SUCH AS NATURAL JUICES AND COCKTAILS. OUR 24-HOUR ROOM SERVICE CAN BRING ANY DRINK AVAILABLE IN OUR BAR TO THE COMFORT OF YOUR SUITE. IN YOUR APARTMENT'S MINIBAR YOU WILL FIND SOME DRINKS OPTIONS: WATER, SOFT DRINKS, BEER, SNACKS AND SOME APPETIZERS. ALL DRINKS ARE PAID FOR SEPARATELY.

  • WHAT IS INCLUDED IN EACH DAILY RATE?

    BREAKFAST IS INCLUDED IN YOUR DAILY RATE, AS WELL AS THE USE OF THE RESORT'S LEISURE AREAS, SUCH AS OUTDOOR POOLS, GAMES ROOM, KIDS CLUB AND CINEMA. RECREATION AND MUSICAL ATTRACTIONS ARE ALSO INCLUDED.

  • WHAT TIME IS RECEPTION OPEN UNTIL?

    OUR RECEPTION IS OPEN 24/7. PEACE OF MIND AND SECURITY SO YOU CAN LEAVE AND ARRIVE AT THE TIME YOU NEED!

  • DOES THE RESORT OFFER ROOM SERVICE?

    YES, WE OFFER ROOM SERVICE FOR GUESTS WHO WANT TO BE SERVED IN THEIR APARTMENT AND ENJOY THE WONDERFUL CUISINE AT VIVÁ, THE SERVICE WORKS 24 HOURS.

  • IS THERE A TEAM THAT SPEAKS OTHER LANGUAGES?

    YES, OUR TEAM IS READY TO ASSIST YOU IN 3 LANGUAGES: ENGLISH, SPANISH AND PORTUGUESE.

  • WHAT AMENITIES ARE PAID FOR SEPARATELY?

    ACCESS TO SPA SERVICES; PARTY KIST; ROMANTIC PACKAGES; MEALS IN THE EXCLUSIVE GAZEBO; BEACH TENNIS EQUIPMENT; TRANSFERS AND TOURS; LAUNDRY.

  • WHAT ARE THE CINEMA TIMES?

    EVERY DAY WE HAVE TWO CINEMA SESSIONS IN THE EVENING, ONE FOR CHILDREN AND ONE FOR ADULTS.

  • WHAT DOES EVERY APARTMENT HAVE?

    AIR CONDITIONING; MINIBAR; TELEPHONE; ELECTRONIC LOCK; ELECTRONIC SAFE; HAIRDRYER; WARDROBE/CLOSET; FREE BATHROOM AMENITIES; CABLE CHANNELS; FLAT SCREEN TV; HAMMOCK. (ELECTRIC KETTLE IN STANDARD AND SUPERIOR APARTMENTS / ESPRESSO COFFEE MAKER IN LUXURY AND SUPER LUXURY APARTMENTS).

  • EMAIL TO RECEIVE RESERVATION CONFIRMATION REQUESTS?

    YOU CAN CONFIRM YOUR RESERVATION THROUGH OUR RESERVATION CENTER:

  • WHAT TO BRING DURING YOUR STAY?

    LIGHT CLOTHING AND SWIMSUITS ARE RECOMMENDED.

  • WHAT IS THE WEATHER AND TEMPERATURE LIKE IN THE CITY?

    THE AVERAGE TEMPERATURE IN THE REGION IS 25 °C, IN OTHER WORDS, YOU PROBABLY WON'T FEEL COLD.

  • TO CHANGE THE CHECK-IN OR CHECK-OUT TIME OR DATE?

    CHECK-IN AND CHECK-OUT TIMES ARE FIXED, CHECK-IN STARTS AT 3:00 PM; AND CHECK-OUT STARTS BY 12:00 PM ON THE SCHEDULED DAY OF DEPARTURE. CHECK-IN BEFORE THE SET TIME IS ONLY POSSIBLE UPON CONSULTATION OF AVAILABILITY ON THE SAME DAY OF RESERVATION.

  • DOES THE RESORT HAVE WHEELCHAIR ACCESSIBILITY IN THE ROOMS AND COMMON AREAS?

    YES, WE HAVE WHEELCHAIRS, ELEVATORS, SWIMMING POOLS WITH RAMPS AND CONNECTED APARTMENTS. IN ADDITION, WE ALSO OFFER AN AMPHIBIOUS CHAIR TO GUESTS WHO WANT TO GO FOR A SWIMMING IN THE SEA (BY ADVANCE SCHEDULE), WITH THE ACCOMPANIMENT OF LIFEGUARDS OR THE FIRE DEPARTMENT.

  • IS IT ALLOWED TO BRING FOOD AND DRINKS INTO THE RESORT? ARE THERE ANY AREAS WITH RESTRICTIONS?

    YOU CAN BRING YOUR FOOD AND DRINKS TO THE HOTEL WITHOUT ANY QUIET EASE, WE JUST ASK THAT YOU DON'T TAKE ANYTHING TO THE POOL AREA, OK? IF YOU CONSUME DRINKS IN THE HOTEL AREAS, A CORKAGE FEE OF R$70.00 WILL BE CHARGED.

  • WHAT TRANSPORTATION OPTIONS ARE AVAILABLE AT THE RESORT LOCATION?

    OUR RESORT HAS TAXIS AVAILABLE, YOU CAN ALSO USE UBER OR PUBLIC TRANSPORTATION (LOCAL). IN ADDITION, WE CAN RECOMMEND CAR RENTAL COMPANIES AT RECEPTION.