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HOW TO GET

FREQUENTLY ASKED QUESTIONS

  • DOES THE RESORT OFFER ALL INCLUSIVE?

    WE DO NOT WORK WITH ALL INCLUSIVE. ALL OUR RATES INCLUDE BREAKFAST. WE ALSO WORK WITH A MEAL SYSTEM IN HALF BOARD (BREAKFAST AND DINNER) OR FULL BOARD (BREAKFAST, LUNCH AND DINNER).

  • DOES THE RESORT WORK WITH DAY USE? IF YES, HOW DOES IT WORK?

    YES, YOU CAN SPEND THE DAY AT OUR RESORT FREELY USING ALL PUBLIC AREAS FROM 9 AM TO 5 PM.

  • WHICH DOCUMENTS MUST BE PRESENTED AT CHECK-IN?

    - GUESTS OVER 18 YEARS OF AGE.

  • WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

    CHECK-IN STARTS FROM 2PM AND CHECK-OUT IS UNTIL 12PM. THERE IS NO PROBLEM IN CHECKING IN AFTER 2PM, EVEN IN THE EARLY DAY, BECAUSE OUR RECEPTION WORKS 24HOURS. TO EXTEND THE CHECK-OUT PERIOD OR EARLY CHECK-IN CONSULT RECEPTION BY PHONE, SOMETIMES THIS MAY CHANGE THE VALUES OF YOUR STAY. IF YOU NEED TO LEAVE YOUR LUGGAGE AT THE RESORT BEFORE CHECK-IN OR AFTER CHECK-OUT WE HAVE A LUGGAGE STORE AVAILABLE FREE OF CHARGE.

  • HOW DOES THE FREE CHILD SYSTEM WORK?

    RESERVATIONS MADE DIRECTLY WITH OUR RESERVATION CENTER OR WITH OUR AGENTS AND TRAVEL AGENCIES, ENABLE UP TO TWO CHILDREN UP TO 11 YEARS OLD ACCOMMODATING IN THE SAME APARTMENT AS THEIR PARENTS OR LEGAL RESPONSIBLE, DO NOT PAY.

  • WHAT IS NEEDED FOR ACCOMMODATION OF A CHILD OR ADOLESCENT UNDER AGE?

    - GUESTS UNDER THE AGE OF 18 - ACCOMPANIED BY PARENTS WHEN THE CHILD OR ADOLESCENT IS TRAVELING ACCOMPANIED BY PARENTS, IT WILL BE NECESSARY TO SUBMIT AN OFFICIAL REGISTRATION DOCUMENT PROOFING THE MINOR'S AFFILIATION.

  • WHAT ARE THE LEISURE OPTIONS AND HOURS OF OPERATION?

    YOU CAN USE THE RESORT SWIMMING POOLS FROM 9AM UNTIL 6PM. THE ACADEMY WORKS FROM 7AM TO 10PM. THE GAMES ROOM AND KIDS CLUB OPERATE FROM 9AM TO 10PM. THE SPA, FROM 12PM TO 8PM. EVERY DAY WE HAVE TWO CINEMA EVENINGS FOR CHILDREN AND FOR ADULTS. THE BUCANEIRO BAR IS OPEN FROM 3PM TO 11PM. WE OFFER SHOWS WITH LIVE MUSIC EVERY WEEK AT THE BUCANEIRO BAR AND POOL BAR; OUR ATTRACTIONS VARY BETWEEN LIVE SHOWS, SPORTING EVENTS AND SHOWS TRANSMITTED ON OUR BIG SCREEN. ALSO, WE HAVE CHILDREN AND ADULT RECREATION FROM 9 AM. CHECK OUT OUR SCHEDULE!

  • DOES THE RESORT HAVE WIFI? IT'S FREE?

    YES, WE OFFER WI-FI INTERNET THROUGHOUT THE RESORT, BOTH IN THE COMMON AREAS AND IN THE APARTMENTS.

  • IS PARKING FREE?

    YES, WE OFFER FREE PRIVATE PARKING FOR OUR GUESTS AVAILABLE ON SITE (NO RESERVATION REQUIRED).

  • ARE PETS ALLOWED?

    WE LOVE AND RESPECT PETS, BUT AT THE MOMENT WE DO NOT ACCEPT PETS.

  • WHAT IS THE VOLTAGE OF THE SOCKETS, 110V OR 220V?

    OUR SOCKETS ARE BRAZILIAN STANDARD WITH THREE PINS AND HERE THE VOLTAGE IS 220V, WE OFFER HAIRDRYERS IN ALL ROOMS AND IRONS WHEN REQUESTED AT RECEPTION.

  • WHAT SERVICES ARE NOT INCLUDED IN THE RATE?

    ALL INCLUSIVE; DRINKS; SPA ACCESS AND SERVICES; KIST PARTIES; ROMANTIC PACKAGES; EXCLUSIVE GAZEBO MEALS; EQUIPMENT FOR PLAYING BEACH TENNIS; LAUNDRY; TRANSFER AND TOURS.

  • DO ALL ROOMS HAVE A BALCONY?

    YES, ALL OUR APARTMENTS HAVE A BALCONY. THE BIGGEST DIFFERENCE BETWEEN OUR APARTMENTS IS THE LOCATION. OUR STANDARD APARTMENTS HAVE A FRONT VIEW OF THE COCONUT TREES AND A SIDE OF THE SEA, THE SUPERIOR ROOMS HAVE A FRONT VIEW OF THE SWIMMING POOL AND A SIDE DOMESTIC VIEW, LUXURY, A GARDEN VIEW AND A HYDROMASSAGE ON THE BALCONY; SUPER LUXURY, FRONT VIEW, LOCATED ON THE GROUND FLOOR AND HYDROMASSAGE ON THE BALCONY; SUPER LUXURY COCONUT ORANGE, FRONT VIEW OF THE COCONUT ORANGE AND HYDROMASSAGE ON THE BALCONY; SUPER LUXURY, SEA FRONT VIEW AND HYDROMASSAGE ON THE BALCONY.

  • HOW DO I BOOK A TRANSFER SERVICE?

    WE ALWAYS INDICATE LUCK RECEPTIVO.

  • WHAT ARE THE FORMS OF PAYMENT?

    OUR RESERVATIONS CAN BE PAID BY CREDIT CARD (VISA, MASTER, AMEX, DINERS AND ELO) AND THE INSTALLMENT DEPENDS ON THE VALUE OF THE RESERVATION. WE ALSO ACCEPT PAYMENT THROUGH BANK DEPOSIT OR PIX. PLEASE CONTACT THE RESERVATION CENTER BY EMAIL CONTATO@VIVAPORTODEGALINHAS.COM.BR OR BY PHONE 55 81 3552-0404. WE DO NOT ACCEPT PAYMENT WITH BANK DEPOSIT FOR LAST MINUTE RESERVATIONS.

  • HOW DO I REQUEST A TROLLEY, BATHTUB AND/OR CRADLE?

    WE OFFER ACCESS TO THE BABY CUP, WHERE YOU CAN PREPARE YOUR BABY'S FOOD, THE BATHTUB AND THE CRIB FOR THE ROOM, CAN BE REQUESTED AT THE RESORT RECEPTION AT THE TIME OF CHECK-IN OR WHEN THE RESERVATION IS MADE, ALL THIS AT NO COST ADDITIONAL. IN OUR RECEPTION, BABY CARRIAGE CAN ALSO BE RENT FOR BRL 15 A DAY.

  • CAN I SMOKE IN THE RESORT?

    OUR RESORT IS NON-SMOKING. SMOKING IS ALLOWED ONLY IN OUTDOOR, NOT COVERED AREAS AND AWAY FROM OTHER GUESTS.

  • HOW DO THEME PARTY KITS RESERVATIONS WORK?

    WE OFFER A GIFT FOR OUR BIRTHDAY GUESTS, AS LONG AS THEY ARE PREVIOUSLY INFORMED (MINIMUM OF 24 HOURS) AT THE ACT OF RESERVATION OR AT THE TIME OF RECEPTION. WE ALSO HAVE A PARTY KITS SERVICE WITH THEMES, SWEET AND SALTY. IT IS POSSIBLE TO REQUEST A BUDGET THROUGH OUR BOOKING CENTER. PLEASE SEND US AN EMAIL TO RESERVAS@VIVAPORTODEGALINHAS.COM.BR INFORMING YOUR STAY WITH US ON THIS DAY TO CELEBRATE TOGETHER!

  • I HAD A PROBLEM WITH THE HOSTING, HOW CAN I SOLVE IT?

    THROUGH OUR BOOKING CENTER:

  • DOES THE RESORT PROMOTE OR GIVEAWAY ON SOCIAL NETWORKS?

    NO, WE DO NOT RUN GIVEAWAYS OR PROMOTIONS ON OUR SOCIAL NETWORKS OR ON THE SOCIAL NETWORKS OF OTHER PEOPLE AND COMPANIES.

  • DOES THE RESORT CONTACT YOU REQUESTING CREDIT CARD INFORMATION VIA SOCIAL MEDIA?

    NO, WE DO NOT MAKE RESERVATION PROCEDURE AND REQUEST PAYMENTS THROUGH SOCIAL NETWORKS. OUR BOOKING CENTER WORKS ONLY THROUGH THE CHANNELS:

  • ARE THERE OTHER VIVÁ PROFILES ON INSTAGRAM?

    OUR ONLY OFFICIAL PROFILE IS @VIVAPORTODEGALINHAS.

  • HOW DO I KNOW IF A TRAVEL AGENCY IS SAFE TO BOOK?

    YOU CAN CONFIRM IF THE TRAVEL AGENCY IS SAFE AND IF IT IS OUR PARTNER THROUGH OUR BOOKING CENTER:

  • I'M AFRAID TO PUT MY CREDIT CARD ON THE SITE. IS IT REALLY SAFE?

    YES, RESERVATIONS MADE IN OUR BOOKING ENGINE ON OUR WEBSITE ARE SAFE.

  • HOW DO I KNOW IF MY AGENCY RESERVATION IS REALLY CONFIRMED?

    YOU CAN CONFIRM YOUR RESERVATION THROUGH OUR BOOKING CENTER:

  • ARE THERE RESTRICTIONS FOR THE USE OF THE SWIMMING POOLS AND WHAT ARE THEY?

    USE OF THE SWIMMING POOL IS ALLOWED ONLY WITH SWIMMING CLOTHES (BIKINE, SUNGA, SHORTS AND SHORTS);

  • DO THE APARTMENTS HAVE AN IRON FOR THE GUESTS?

    YES, WE AVAILABLE UPON REQUEST. THE IRON AND IRONING BOARD CAN BE REQUESTED AT THE RESORT RECEPTION, IT WILL BE DELIVERED TO THE APARTMENT AND AT NO ADDITIONAL COST.

  • CAN THE PAYMENT BE MADE IN PRESENTIAL AT CHECK-IN?

    YES, GUESTS CAN MAKE THEIR PAYMENT DIRECTLY AT RECEPTION. HOWEVER, 50% OF THE TOTAL AMOUNT OF THE DAILY ROOMS MUST BE PAID IN ADVANCE. WE ACCEPT CREDIT, DEBIT AND BANK DEPOSIT CARDS. WE ACCEPT PAYMENT BY CREDIT CARD ONLY FROM GUESTS AND WITH PAYMENT OF THE PHYSICAL CARD AT THE RESORT RECEPTION. WE DO NOT ACCEPT VIRTUAL CARD PAYMENTS.

  • IS IT PERMITTED TO BRING FOOD AND DRINKS INTO THE RESORT?

    YES, BEING CONSUMPTION ALLOWED ONLY INSIDE THE APARTMENT. FOOD AND DRINKS PURCHASED OUTSIDE THE RESORT, MAY BE CONSUMED INSIDE THE APARTMENT. IF YOU WISH TO CONSUME DRINKS IN THE POOL AREA, AN EXTRA FEE IN THE AMOUNT OF BRL 60.00 WILL BE CHARGED.

  • DOES THE RESORT OFFER ANY BEACH GOODS FOR ITS GUESTS?

    WE OFFER 1 BEACH/POOL TOWEL FOR EACH GUEST PER DAY. IN OUR RESORT THERE IS A CONVENIENCE SHOP FOR OUR GUESTS, THERE CAN BE PURCHASED SWIMWEAR AND BEACHWEAR, BEACH UTENSILS AND PERSONAL HYGIENE UTENSILS.

  • WHAT TYPES OF CURRENCIES DO YOU ACCEPT?

    ONLY BRAZILIAN CURRENCY, REAL.

  • HOW TO GET TO THE RESORT IF YOU ARRIVE BY PLANE TO THE CITY?

    ARRIVE AT VIVÁ RESORT WITH EVEN MORE COMFORT AND SAFETY. LEAVING THE INTERNATIONAL AIRPORT OF RECIFE-PE, WE ALWAYS INDICATE THE RECEPTIVE LUCK.

  • WHAT IS THE DISTANCE FROM THE RESORT TO THE BEACH?

    VIVÁ PORTO DE GALINHAS RESORT IS LOCATED BY THE SEA OF CUPE BEACH, 500M FROM THE NATURAL SWIMMING POOLS OF CUPE, 5KM FROM THE TOWN OF PORTO DE GALINHAS AND 6KM FROM MURO ALTO BEACH.

  • WHAT IS THE DISTANCE FROM THE RESORT TO THE NEAREST AIRPORT(S)?

    VIVÁ PORTO DE GALINHAS RESORT IS LOCATED BY THE SEA OF THE CHARMING CUPE BEACH, 50 KM FROM THE INTERNATIONAL AIRPORT OF RECIFE-PE.

  • WHAT IS THE DISTANCE TO THE CITY CENTER?

    VIVÁ PORTO DE GALINHAS RESORT IS LOCATED BY THE SEA OF THE CHARMING BEACH OF CUPE, 5 KM FROM THE CENTER OF THE FAMOUS VILLAGE OF PORTO DE GALINHAS.

  • WHAT ARE THE HOURS OF THE RESORT'S LEISURE AREAS?

    YOU CAN USE THE RESORT SWIMMING POOLS FROM 9AM UNTIL 6PM. THE ACADEMY WORKS FROM 7AM TO 10PM. THE GAMES ROOM AND KIDS CLUB OPERATE FROM 9AM TO 10PM. THE SPA, FROM 12PM TO 8PM. EVERY DAY WE HAVE TWO CINEMA EVENINGS FOR CHILDREN AND FOR ADULTS. BUCANEIRO BAR OPENS FROM 3PM TO 11PM AND OFFERS SHOWS WITH LIVE MUSIC EVERY DAY FROM 8PM. ALSO, WE HAVE CHILDREN AND ADULT RECREATION FROM 9 AM. CHECK OUT OUR SCHEDULE!

  • WHAT ARE THE RESORT RESTAURANT HOURS?

    OUR MAIN RESTAURANT SERVE ALL MEALS IN BUFFET MODE. BREAKFAST FROM 7 AM TO 10 AM; LUNCH FROM 12PM TO 3PM AND DINNER FROM 7PM TO 10PM. THE SWIMMING POOL RESTAURANT SERVES A LA CARTE SNACKS AND DRINKS. THE BEACH SERVICE WORKS DURING THE DAY FROM 9AM TO 4PM. THE BUCANEIRO BAR OPENS FROM 3PM AND SERVES A LA CARTE APPETIZERS AND DRINKS. YOU CAN TRY A DELICIOUS HANDMADE CHOPP OR CHOOSE YOUR OWN BEER FROM OUR BEER CAVE.

  • DOES THE RESTAURANT MENU HAVE FOOD FOR RESTRICTIVE DIETS?

    WE PREPARE MEALS FOR INTOLERANT PEOPLE AND ALLERGICS TO ANY TYPE OF FOOD IN OUR HOTEL KITCHEN, YES, WITH ALL THE PRECAUTIONS FOR HYGIENE AND FOOD SAFETY. OUR PREPARATIONS FOR RESTRICTIVE DIETS ARE NOT 100% FREE, THUS, THEY MAY CONTAIN TRACES OF GLUTEN, LACTOSE, EGGS OR SOY.

  • WHAT ARE THE BEVERAGE OPTIONS AVAILABLE AT THE RESORT?

    WE HAVE AN EXTENSIVE LETTER OF WINE, CHAMPAGNE, DRINKS AND BEERS, ALSO NON-ALCOHOLIC OPTIONS LIKE NATURAL JUICES AND COCKTAILS. OUR 24H ROOM SERVICE CAN TAKE ANY DRINK AVAILABLE IN OUR BAR TO THE COMFORT OF YOUR SUITE. IN YOUR ROOM'S FRIDGE YOU WILL FIND SOME BEVERAGE OPTIONS: WATER, SODA, BEER, SNACKS AND SOME APPETIZERS. DRINKS ARE ALL PAID SEPARATELY.

  • WHAT INCLUDES IN EVERY RATE?

    BREAKFAST IS INCLUDED IN YOUR RATE, ALSO THE USE OF THE RESORT'S LEISURE AREAS LIKE OUTDOOR SWIMMING POOLS, GAMES ROOM, KIDS CLUB AND CINEMA. ALSO INCLUDES RECREATION AND MUSICAL ATTRACTIONS.

  • WHAT TIME DOES THE RECEPTION OPERATE UNTIL?

    OUR RECEPTION WORKS 24 HOURS EVERY DAY. TRANQUILITY AND SECURITY FOR YOU TO GO OUT AND ARRIVE WHEN YOU FEEL BETTER!

  • DOES THE RESORT OFFER ROOM SERVICE?

    YES, WE OFFER ROOM SERVICE FOR GUESTS WHO WANT IN-ROOM SERVICE AND ENJOY THE WONDERFUL CUISINE AT VIVÁ, THE SERVICE WORKS 24 HOURS.

  • IS THERE A TEAM THAT SPEAKS OTHER LANGUAGES?

    YES, OUR TEAM IS PREPARED TO ASSIST YOU IN 3 LANGUAGES: ENGLISH, SPANISH AND PORTUGUESE.

  • WHAT AMENITIES ARE PAID SEPARATELY?

    SPA ACCESS AND SERVICES; KIST PARTIES; ROMANTIC PACKAGES; EXCLUSIVE GAZEBO MEALS; EQUIPMENT FOR PLAYING BEACH TENNIS; TRANSFER AND TOURS; LAUNDRY.

  • WHAT ARE THE CINEMA SCHEDULES?

    EVERY DAY WE HAVE TWO CINEMA EVENINGS FOR CHILDREN AND FOR ADULTS.

  • WHAT DO I HAVE IN ALL APARTMENTS?

    AIR CONDITIONING; FRIDGE; TELEPHONE; ELETRONIC LOCK; ELECTRONIC SAFE; HAIRDRYER; WARDROBE/CLOSET; FREE BATHROOM AMENITIES; CABLE CHANNELS FLAT SCREEN TV; REST NET. (ELECTRIC KETTLE IN STANDAR AND SUPERIOR ROOMS / ESPRESSO COFFEE MAKER IN LUXURY AND SUPER LUXURY ROOMS).

  • EMAIL TO RECEIVE BOOKING CONFIRMATION REQUESTS?

    YOU CAN CONFIRM YOUR RESERVATION THROUGH OUR BOOKING CENTER:

  • WHAT TO BRING DURING THE STAY?

    IT IS RECOMMENDED LIGHT CLOTHING AND SWIMMING CLOTHES.

  • HOW IS THE WEATHER AND TEMPERATURE IN THE CITY?

    THE AVERAGE TEMPERATURE IN THE REGION IS 25 °C, THAT IS, COLD YOU PROBABLY WILL NOT BE WATCH.

  • TO MODIFY TIME OR DATE OF CHECK-IN OR CHECK-OUT?

    CHECK-IN AND CHECK-OUT TIMES ARE FIXED, CHECK-IN STARTS FROM 2PM; AND CHECK-OUT UNTIL 12PM ON THE DAY EXPECTED FOR DEPARTURE. FOR CHECK-IN BEFORE THE DETERMINED TIME, IT IS ONLY UNDER CONSULTATION OF AVAILABILITY ON THE SAME DAY OF ENTRY OF THE RESERVATION.

  • DOES THE RESORT HAVE ACCESSIBILITY IN THE ROOMS AND COMMON AREAS FOR WHICH CUSTOM PASSENGERS?

    YES, WE HAVE WHEELCHAIRS, ELEVATORS, SWIMMING POOLS WITH RAMPS AND ATTACHED APARTMENTS. IN ADDITION, WE ALSO OFFER AN APHIBIOUS CHAIR TO GUESTS WHO WANT TO TAKE A SEA BATH (BY PRIOR SCHEDULE), WITH THE ACCOMPANIMENT OF LIFEGUARDS OR FIRE DEPARTMENTS.

  • WHAT ARE THE TRANSPORT OPTIONS AT THE RESORT LOCATION?

    OUR RESORT HAS TAXIS AVAILABLE, YOU CAN ALSO USE UBER OR COLLECTIVE TRANSPORTATION (LOCAL PUBLIC). IN ADDITION, WE CAN REFER YOU TO VEHICLE RENTAL OFFERS AT THE RECEPTION.

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